Terms of Service
These Terms and Conditions govern your use of Nana's Bar & Hotel services, including our website, room bookings, and hospitality services. By using our services, you agree to be bound by these terms. Please read them carefully before making a reservation.
Acceptance of Terms
By accessing our website, making a reservation, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Room Reservations
Booking Requirements
- • Valid identification document required for check-in
- • Credit card guarantee for all reservations
- • Minimum age requirement: 18 years old
- • Maximum occupancy per room as specified
Reservation Confirmation
- • Bookings are confirmed upon payment confirmation
- • Confirmation email will be sent to your email address
- • Please review all booking details carefully
- • Contact us immediately for any discrepancies
Payment Terms
Payment Methods
- • Credit/debit cards (Visa, MasterCard, American Express)
- • Online payment through secure Stripe gateway
- • Cash payments accepted at check-in (Thai Baht only)
- • Bank transfers for advance bookings (48 hours notice required)
Pricing and Charges
- • All prices are quoted in Thai Baht (THB)
- • Prices include applicable taxes and service charges
- • Additional charges may apply for extra services
- • Prices are subject to change without notice
Cancellation Policy
Cancellation Deadlines
- • Free cancellation up to 48 hours before check-in
- • 50% refund for cancellations 24-48 hours before check-in
- • No refund for cancellations within 24 hours of check-in
- • No-show bookings are non-refundable
Special Circumstances
- • Force majeure events may qualify for full refunds
- • Medical emergencies require documentation
- • Government travel restrictions may apply
- • Contact us immediately for special circumstances
Check-in and Check-out
Check-in
- • Check-in time: 2:00 PM onwards
- • Early check-in subject to availability
- • Valid ID and credit card required
- • Security deposit may be required
Check-out
- • Check-out time: 11:00 AM
- • Late check-out subject to availability and charges
- • Room inspection required before departure
- • Security deposit refunded after inspection
Hotel Policies
General Rules
- • No smoking in rooms (designated smoking areas available)
- • No pets allowed (service animals permitted with documentation)
- • Quiet hours: 11:00 PM - 7:00 AM
- • Maximum 2 guests per room
Bar and Entertainment
- • Bar open from 5:00 PM to midnight
- • Live music performances on scheduled nights
- • Age verification required for alcoholic beverages
- • Responsible drinking policies enforced
Liability and Insurance
Nana's Bar & Hotel is not liable for:
- • Personal injury or accidents on premises
- • Loss or damage of personal belongings
- • Vehicle damage in parking areas
- • Acts of nature or force majeure events
We recommend purchasing travel insurance to cover unforeseen circumstances during your stay.
Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.
View Privacy PolicyModifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: legal@nanasbar.com
Phone: +66 (0)8375 40922
Address: 27/1 Village No 10 Soi 13 Boonsampan, Pattaya City, Chan Wat Chon Buri, 20150